Cancellation and refund Policy

At Masaguva, we strive to provide a seamless experience for our customers. Please review our policies regarding cancellations, returns, and refunds:

Order Cancellation

• Before Dispatch:
  • Orders can be canceled before dispatch from our warehouse.
  • To request cancellation, contact us at [support@masaguva.com] or call +91 948 877 7081 with your order ID.
• After Dispatch:
  • Cancellations are not possible once the order has been dispatched.

Return and Exchange Policy

1. Eligibility:
   • We offer a 7-day hassle-free return and exchange policy from the date of delivery.
   • Returns or exchanges are allowed once per item.
2. Reverse Pick-Up:
   • A reverse shipment fee of Rs. 100 applies for returns or exchanges initiated through our website.
   • Reverse pick-up services are subject to availability based on your area’s pin code.
3. Customer-Initiated Returns:
   • If the courier is unable to complete the pick-up, you will need to return the item to our provided address.
4. Condition of Returned Items:
   • Items must be returned in their original condition, as received.
   • Refunds will not be issued for items returned in poor condition or showing signs of use.
5. Non-Refundable Charges:
   • Shipping charges are non-refundable.
6. Promotional sale activity (discount):
   • All sales are final. The purchases are not eligible for returns/refund/exchange.

Refunds

• Refunds will be processed within 7 business days of receiving the returned product.
• The refund amount will be credited to your original payment method or bank account.

Replacements

1. Eligibility for Replacement:
   • Replacements are offered for the following scenarios:
     • Manufacturing defects
     • Damage during shipping
   • Notify us within 7 days of delivery and provide evidence (e.g., photos or videos) of the defect or damage.
2. Non-Eligible Scenarios for Replacement:
   • Incorrect customization details provided by the customer (e.g., spelling errors, incorrect images).
   • Dissatisfaction due to incorrect selection of design, color, or size by the customer.
3. How to Request a Replacement:
   • Email us at [support@masaguva.com] with your order ID and issue details.
   • Attach photos or videos showing the defect or damage.
   • Once verified, we will process the replacement promptly.

Contact Us

For further assistance, please reach out to our support team:

• Email: [support@masaguva.com]
• Phone: +91 948 877 7081

Thank you for choosing Masaguva. We are committed to ensuring your satisfaction with every purchase.